March 11-12, 2025 Orlando, FL
CPX25 AGENDA
OUR MISSION
Drag and Drop Made Easier by HubSpot Experts
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Brightlane is a Versatile and Easy-To-Use Theme
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Agenda at a glance
Conference Schedule
MONDAY, MARCH 10th:
- 5pm-9pm: Networking Event (Offsite)
TUESDAY, MARCH 11th:
- 8am-9am: Registration / Badge Pick-up
- 8am-9am: Breakfast
- 9am-12pm: Conference Sessions
- 12pm-1pm: Lunch
- 1pm-3:30pm: Conference Sessions
- 4pm-6pm: Networking Event
WEDNESDAY, MARCH 12th:
- 8am-9am: Breakfast
- 9am-12pm: Conference Sessions
- 12pm-1pm: Lunch
- 1pm-3:30pm: Conference Sessions
- 3:30pm: Conference Ends
Agenda at a Glance
Main Sessions
Agenda at a Glance
Marketing Compliance
Federal and State Regulatory Update
There has been a lot of regulatory activity over the past year related to consent, telemarketing, text messages, etc. Join this session to make sure you’re up-to-date on the latest changes at the federal and state level before we talk about how to comply in subsequent sessions.
Navigating TCPA Class Actions
With more than 1,600 TCPA cases filed last year, it’s only a matter of time before even the most compliant companies receive a demand letter. Hear from CompliancePoint clients about the impact TCPA class actions had on their organization and the lessons they learned that can limit the impact on your company.
TCPA Expert Witness Panel
CompliancePoint’s experts have served as expert witnesses in hundreds of TCPA cases related to calls, text messages, lead fraud, and even fax! Learn what plaintiffs' attorneys are looking for in your records, including your leads forms and your calling data, and the creative tactics they use when going after companies.
Contact List Best Practices
When making outbound calls, companies must account for a dozen Do Not Call Lists and the new Reassigned Numbers Database and TCPA Litigator Lists. During this session, we will discuss how to best use these lists for compliance and risk management while still conducting effective outbound campaigns.
The Power of Calling Data Audits
Many of the leading outbound dialing companies have meticulous calling data audit programs in place to ensure compliance. Join this session to learn why these data audit programs are so powerful and what to expect should you implement a similar program within your organization.
Using Automation to Facilitate Compliance and Save the Business Money
Recent advancements in contact center technology allow companies to quickly detect and address complex compliance issues. This session will help you better understand how technology is used in contact centers to monitor compliance and the benefits beyond compliance.
Agenda at a Glance
Data Privacy
AdTech Vendor Onboarding in the Age of Data Privacy
Join us to discuss the intricacies of reviewing, approving, and successfully onboarding vendors and cutting through the red tape in order to increase revenue and keep the business moving smoothly.
How to Realistically Comply with Onerous Data Privacy Requirements
Ensure your privacy program keeps up in the rapidly changing world of consumer and state AG expectations. The patchwork of state privacy requirements isn’t slowing down anytime soon. Hear from our speakers on the requirements and steps to reduce the headache of managing the various requirements.
Biometrics Litigation Risks
Many companies collect biometric information for a frictionless and more secure alternative to traditional passwords and multi-factor authentication. We will discuss the most prominent biometrics laws and offer practical tips to comply with the existing laws and regulations and stay ahead of the curve as this area of law continues to take shape.
Scaling your Privacy Program Using your Existing Tech Stack
Don’t lose sight of the resources at your disposal. Many of the today’s privacy obligations can be Macgyvered to work for your team and give the business the most bang for their buck.
Data Privacy Regulatory Update
State legislators, Attorney Generals, and the FTC have been actively engaged in protecting consumer privacy. Join this session to hear about the latest happenings in the data privacy space and where to focus your resources to reduce risks surrounding this hot-button issue.
You Cannot Have Privacy without Security
Many companies make large investments in their data privacy initiatives without bringing their data security team into the fold. During this session, we will review the data security requirements in the various privacy laws along with the available security standards and frameworks.
Session Schedule
Jam-Packed Agenda
- MAIN SESSIONS
- MARKETING COMPLIANCE TRACK
- DATA PRIVACY TRACK
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TUESDAY 9:15AM – 9:55AM
AI Risks and Compliance Considerations
Nikki Bhargava
Partner, Reed Smith -
TUESDAY 10:00AM – 10:45AM
Pixel Litigation and Arbitration Demands and How to Avoid Them
Chris Tarbell
Special Counsel, Kelley DryeMatt Dumiak
Director of Privacy, CompliancePoint -
TUESDAY 2:45PM – 3:30PM
Compliance Lessons Learned from Data Breaches
Michael Egan
Partner, Cooley -
WEDNESDAY 9:05AM – 9:55AM
Marketing in a 1:1 Consent World
Rob Tate
Chief Operating Officer, PossibleNowAC Evans
Co-Founder and CEO, DripsAlexandra Krasovec
Partner, Manatt, Phelps & Phillips, LLPRyan Johnson
Sr. Product Manager, Real-Time Decisions, Verisk Marketing Solutions -
WEDNESDAY 10:00AM – 10:50AM
Mass Arbitrations
Alexis Buese
Partner, BradleyRich Lee
CEO & Co-Founder, New Era ADRDavid Carter
Head of Litigation and Regulatory Policy, PostScript -
WEDNESDAY 11:05AM – 11:55AM
The Lifecycle of a Federal Investigation
Marissa Boynton
Partner, Latham and WatkinsJustin C. Johnson
Deputy General Counsel, PeopleConnectMatt Cagle
SVP and General Manager, CompliancePoint
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TUESDAY 11:00AM – 11:45AM
Federal and State Regulatory Update
Michele Shuster
Managing Partner, Mac Murray & Shuster LLPWilliam E. Raney
Partner, Copilevitz, Lam & RaneySteve Gniadek
Director, CompliancePoint -
TUESDAY 1:00PM – 1:45PM
Navigating TCPA Class Actions
Matt Cagle (Moderator)
SVP and General Manager, CompliancePointSarah Gorsuch
General Counsel and Chief Privacy Officer, Amplifon AmericasKarina Dahir
Vice President of Customer Advocacy and Compliance, Sirius XMMark Silver
Partner, Dentons US LLPLorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Lorem ispum dolor sit amet.
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TUESDAY 1:45PM – 2:30PM
TCPA Expert Witness Panel
Michele Shuster (Moderator)
Managing Partner, Mac Murray & Shuster LLPKen Sponsler
SVP Litigation Support Services, CompliancePointDarlene Geller-Stoff
VP Litigation Support Services, CompliancePointJerry Cohen
CompliancePoint Expert WitnessHolly Paulus
CEO at Nexxa Group and CompliancePoint Expert Witness -
WEDNESDAY 1:00PM – 1:45PM
Contact List Best Practices
Matt Cagle (Moderator)
SVP and General Manager, CompliancePointBob Carl
Manager - Compliance, Disney Vacation ClubSeshadri Chintalapati
SVP Enterprise Consumer Rights Solutions, Truist Financial GroupChris Frazier
Sr. Manager, Contact Compliance, ADT Security -
WEDNESDAY 1:50PM – 2:35PM
The Power of Calling Data Audits
Kevin Mayfield (Moderator)
Managing Consultant, CompliancePointKim Liiv
Senior Director of Compliance, SiriusXMTyler Orrell
Vice President of Contact Center Operations, Quinstreet -
WEDNESDAY 2:50PM – 3:30PM
Automated QA in the Call Center
Jim Iyoob (Moderator)
Chief Customer Officer, EtechVince Trotter
VP CS Digital – Strategy & Operations, National Debt ReliefShawndra Tobias
SVP Operational Excellence, EtechLorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Lorem ispum dolor sit amet.
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TUESDAY 11:00AM – 11:45AM
Vendor Onboarding in the Age of Data Privacy
Marine Cabour
Director & Counsel, Privacy, Take-Two Interactive -
TUESDAY 1:00PM – 1:45PM
How to Realistically Comply with Onerous Data Privacy Requirements
Matt Dumiak (Moderator)
Director of Privacy, CompliancePointScott Mickle
Chief Privacy Officer, Red VenturesAllyson Hammer
Director of Compliance Programs, Amplifon AmericasRichard Stoneham
Chief Privacy Officer and Associate General Counsel, Apex Fintech Solutions -
TUESDAY 1:50PM – 2:35PM
Biometrics Litigation Risks
Frank Nolan
Partner, Eversheds SutherlandJim Sullivan
Bio-Key -
WEDNESDAY 1:00PM – 1:45PM
Scaling your Privacy Program Using your Existing Tech Stack
Mackenzie Atuan (Moderator)
Managing Consultant, CompliancePointLisa Barksdale
Director, Privacy & Compliance Monitoring, Zillow GroupBrian Chase
General Counsel, Service ChannelMichael Nadeau
Senior Privacy Consultant, CompliancePoint -
WEDNESDAY 1:50PM – 2:35PM
Data Privacy Regulatory Update
Aaron Burstein
Partner, Kelley DryeMatt Dumiak
Director of Privacy, CompliancePoint -
WEDNESDAY 2:50PM – 3:30PM
You Cannot Have Privacy Without Security
Brandon Breslin (Moderator)
Associate Director – Assurance, CompliancePointSteven Dean
Vice President of IT Operations, DataOceans LLCEmil Sturniolo
Chief Security Officer, ETHERFAXDavid Forman
CEO, Mastermind Assurance
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Educational Keynotes
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We Are Flexible
Brightlane is a Versatile and Easy-To-Use Theme
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Our Mission
Brightlane is a Versatile and Easy-To-Use Theme
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Our Mission
Brightlane is a Versatile and Easy-To-Use Theme
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Ready to Transform your Business with Little Effort Using Brightlane?
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Jam-Packed Agenda
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Event Time Event Time
Event Title
James T. Kirk
VP of Statistical Analysis + Data ReconfigurationLorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Lorem ispum dolor sit amet.
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James T. Kirk
VP of Statistical Analysis + Data ReconfigurationLorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Lorem ispum dolor sit amet.
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James T. Kirk
VP of Statistical Analysis + Data ReconfigurationLorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Lorem ispum dolor sit amet.
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James T. Kirk
VP of Statistical Analysis + Data ReconfigurationLorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Lorem ispum dolor sit amet.
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Centered Image + Text
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Frequently Asked Questions
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