CPX24 Speakers

Sarah Gorsuch is a seasoned legal professional with over two decades of experience in the field, specializing in litigation, healthcare law and privacy law and regulation. Currently serving as the General Counsel and Chief Privacy Officer of Amplifon Americas, a leading global hearing healthcare company, Sarah is responsible for steering the legal, compliance, and privacy functions and initiatives across the Americas region.

Sarah's focus extends to the critical areas of privacy and marketing compliance, where she applies her in-depth understanding of regulatory frameworks to ensure adherence to industry best practices and safeguarding of sensitive data. Sarah is also accountable for managing litigation matters, leveraging her strategic acumen to mitigate risks and protect the company's interests.

As the General Counsel & Chief Compliance Officer of Fluent, Jeff oversees risk management, compliance, regulatory affairs, and litigation. Prior to Fluent, Jeff served in a similar role at Affinion Group (Trilegiant), where he achieved successful resolution of bet-the-company investigations involving the FTC, CFPB, OCC and multistate groups of State Attorneys General, as well as defending the company in commercial and consumer litigation. He also spent over a dozen years practicing law in Kelley Drye’s Advertising and Marketing group where, among other things, he counseled and defended many clients involved in federal and state regulatory investigations and consumer class action litigation.

Claudia is a consummate hospitality professional with a career that spans 27 years. Her field experience ranges from technology, reservations, e-distribution, revenue management, operations, digital marketing, and data management. Her executive management and branding experience from a 10-year role with Hard Rock International as global head of revenue and data strategy for the Hotel and Casino division. In her 6+ years with Margaritaville, Claudia and her team have focused on future proofing the brand on all-things revenue, data, technology, and loyalty earning her the appointment as Chief Data Officer in 2023. 

Claudia has extensive experience in the creation, deployment and optimization of initiatives that enhance the revenue capture and data processing power of the organization with staggering results. Claudia speaks regularly about data management and innovation in annual conferences. In her free time, she travels, dances, knits, and draws on walls with sharpie!

Justin currently serves as the Deputy General Counsel of PeopleConnect, a family of companies that endeavor to inform, connect and protect consumers through prominent people search websites TruthFinder, Instant Checkmate, Intelius and US Search, as well as one of the oldest social media websites, Classmates.com. As a digital identity company, PeopleConnect finds itself at the center of many current hot-topic legal issues involving online privacy and the right of publicity.

In his role, Justin helps oversee all legal matters including litigation, compliance, data privacy and commercial contracts. His experience prior to PeopleConnect is diverse. He worked as a complex commercial litigator at Manatt Phelps & Phillips, LLP, co-founded a digital health start-up, and served as the General Counsel of a boutique real estate investment and development company. He is a graduate of UC Berkeley and UCLA School of Law, and currently resides in Southern California with his wife and two children under five.

Scott is the Chief Privacy Officer at Red Ventures, a prominent privately held technology and digital media company. He oversees the strategic development and execution of the organization's comprehensive data privacy initiatives. Scott's role entails providing counsel to senior executives on a spectrum of intricate privacy laws and regulations at the sector, state, national and international levels.

Drawing from a rich background in sales, marketing, consulting, and entrepreneurship; Scott adeptly navigates teams through the ever-evolving landscape of regulatory compliance. Before assuming his current position, Scott was part of a "Big Four" consultancy, where he assisted clients by enhancing their privacy programs. Scott holds a Master's Degree from Wake Forest University and is recognized as a Certified Privacy Professional in the United States and Europe (CIPP US/E) by the International Association of Privacy Professionals (IAPP). Scott is an avid baseball card collector with over 75,000 cards in his collection.

As General Counsel of ServiceChannel, a company that provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise, Brian Chase oversees and manages all legal and compliance matters. By maintaining a strategic focus, he helps leadership and stakeholders align legal objectives with the company’s overall direction. Brian excels at fostering cross-functional collaboration, bringing diverse teams together for successful decision-making.  

Prior to joining ServiceChannel, Brian served as General Counsel for Foursquare and, before that, as attorney at Gunderson, Dettmer, Stough, Villeneuve, Franklin & Hachigian, LLP law firm.  Brian holds a BS from the University of Utah and a JD from the Boston University School of Law.

Karina Dahir started her career at Sirius XM in 2007 and has held various roles including Senior Director of Listener Care and Director of Care Services Programs. As of February 2018, she has held her current position of VP of Customer Advocacy & Compliance. As Vice President her responsibilities include ensuring that Sirius XM’s marketing practices and communications adhere to legal and ethical standards, prioritizing consumer interests, maintaining regulatory compliance, developing and implementing strategies to protect consumers, and maintaining brand reputation.

For more than 17 years, David was in private practice, most recently as an Equity Partner at Womble Bond Dickinson in Washington, DC, where he focused his legal practice on the intersection of litigation and telecommunications regulation. David founded and led the TCPA Defense Force, a team of lawyers dedicated to helping companies large and small comply with TCPA and state law equivalents. He worked with clients on establishing compliance programs, defending litigation when it did arise, and working with federal regulators to encourage the adoption of policies that protected consumers while reducing the risks of frivolous litigation.

David now serves as Head of Litigation and Regulatory Policy at Postscript and is founding president of the Ecommerce Marketers Alliance. In those capacities, he helps implement new compliance solutions and collaborates with companies harnessing the power of SMS to reach consumers. He continues to advocate for common sense policy reforms to defer frivolous litigation impacting ecommerce brands.

Alexis Buese’s practice involves all aspects of commercial litigation, with an emphasis on class action, financial services litigation, contract disputes, and real estate and consumer class action litigation. She has broadly defended the consumer products and financial services industries against the expanding array of class actions that challenge their products, procedures, and servicing. Her clients include financial institutions and numerous consumer goods manufacturers and retailers, including apparel, furniture, food, vitamin and dietary supplement companies, and e-commerce companies. Alexis regularly represents clients in telemarketing litigation brought under the Telephone Consumer Protection Act (TCPA), Florida Telephone Solicitation Act (FTSA), and other state telemarketing and consumer protection laws, and she frequently writes and speaks on telemarketing compliance.

Alexis has been a featured panelist at numerous conferences and events addressing telemarketing laws, arbitration and other contractual provisions implicated in disputes, as well as creating enforceable website terms and conditions. Recognizing the confusion created by the FTSA’s lack of clarity, Alexis was retained by the Florida Justice Reform Institute to provide critical testimony during the 2023 Legislative Session in support of the reforms.

Rich is the CEO and Co-Founder of New Era ADR, a fast-growing dispute resolution forum and technology company that resolves arbitrations in 100 days, saving parties to a dispute up to 90% in time, expense, and distraction. New Era is revolutionizing dispute resolution across numerous industries, including tech, employment, sports, retail, financial services, automotive, real estate, and many more.

Rich is also an attorney and former General Counsel of two fast-growing, venture-backed technology companies. At both companies, he served on the executive team, led legal, cybersecurity, and compliance, and helped lead and evolve the companies through rapid growth and over $60M in VC funding. Rich also serves as an advisor, board member, and investor in technology startups and venture capital funds and on the national Leader’s Council of the Legal Services Corporation (a U.S. Senate-funded 501c3). He holds a J.D. from Loyola University Chicago School of Law and a B.S. in Bioengineering from the University of Illinois at Urbana-Champaign.

Monique “Nikki” Bhargava is a partner in Reed Smith’s Entertainment and Media group, and co-lead of the AI section within the firm’s Emerging Technologies practice. Based in the firm’s Chicago office, she helps clients navigate compliance and legal risks relating to their technology, media, advertising, and data initiatives, including the development, implementation, and use of Artificial Intelligence technologies. Her work includes advising on IP and privacy issues, governance, false advertising, data collection, management and protection, digital marketing and content, social media, adtech and martech. Nikki also supports consumers brands, advertising agencies, publishers, media and technology companies in all aspects of their advertising, marketing, and media initiatives, from concept to launch, as they innovate to drive consumer engagement. She can be reached at mbhargava@reedsmith.com.

Jennifer Archie possesses broad investigations, litigation, and counseling experience advising clients from emerging companies to global enterprises across all market sectors in matters involving computer fraud and cybercrime, privacy and data security compliance and program management, advertising and marketing practices, information governance, consumer fraud, employment, and trade secrets. Ms. Archie has particular expertise defending clients in Federal Trade Commission and state consumer protection investigations and preparing for and leading the response to complex and large-scale data breach incidents.

Ms. Archie is the editor of the Global Privacy & Security Compliance Law Blog, which discusses a wide range of legal developments and controversies involving data protection and privacy issues and practices, transborder data transfers, and data and system security terms and breaches across numerous industry sectors.

Marissa Boynton advises US and global clients across all market sectors on cybersecurity and data privacy, data breach response, and consumer protection. She has helped clients navigate various laws governing data privacy and consumer protection, including those under the California Consumer Protection Act (CCPA), Health Insurance Portability and Accountability Act (HIPAA), Gramm Leach Bliley, Children’s Online Privacy Protection Act (COPPA), Federal Trade Commission Act, CAN-SPAM, and telemarketing laws, as well as self-regulatory and online behavioral advertising guidelines. Ms. Boynton frequently represents clients before the Federal Trade Commission (FTC), state attorneys general, and other government agencies and bodies. Ms. Boynton has also represented clients in high stakes litigation matters in state and federal courts.

In 2021, Ms. Boynton was recognized by Law360 as a Rising Star, Privacy, and named to the prestigious Data Privacy 40 under 40 by Global Data Review.

Michele Shuster is the Managing Partner at Mac Murray & Shuster LLC and former Chief of the Ohio Attorney General’s Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of marketing and advertising, privacy, and other consumer protection matters. Michele regularly represents clients in matters before the FCC, FTC, and state attorneys general, conducts regulatory compliance audits, and provides defense in government enforcement actions.

Allyson has worked in the highly regulated health care industry for over 13 years. Her experience includes providing compliance support for a large integrated healthcare system, including hospitals, clinics, home health and durable medical equipment. She is the Director of Compliance for Amplifon Americas, leading a multi-disciplinary compliance program. Amplifon is a global leader in hearing healthcare, including a network of direct-to-consumer retail clinics, as well as a third-party insurance division. In this role, she has experience managing and implementing data privacy regulations, including the intersection of emerging state law with consumer health data (HIPAA). Over her career, Allyson has been able to identify compliant solutions to achieve organizational goals, while meeting increasingly stringent regulatory requirements.

Kim Liiv has been working for SiriusXM for the past ten years and has helped to create and transform Call Center Compliance for her company.  Kim has always had an unwavering commitment to make her customers a top priority and continues to drive her mission to improve SiriusXM’s Compliance Programs to exceed industry standards.  Prior to her role with SiriusXM, Kim worked for MCI/Verizon in various roles which included Compliance. This industry knowledge helped to lay the groundwork for her success in furthering the SiriusXM goals of doing the right thing for every customer. 

During Kim’s tenure at SiriusXM she created & implemented the following programs for SiriusXM including: 1. Inbound Agent Call Center Controls 2. Outbound Sales Call Auditing 3. Compliance Point program to inspect Outbound Dials & Non-Pay messages 4. Compliance Training and Standards of Conduct Policies 5. Regular stakeholder meetings / Governance for call center activity.

When she isn’t driving compliance Kim loves to travel, spend time with her daughters, and volunteer at her favorite charities and community needs. 

Tyler is a results driven and proven Operations and Contact Center executive with an exemplary record of success. He has a deep experience in strategic planning, vendor management/selection and execution of business strategies. He’s achieved success in established businesses, new business start-ups, and revenue-growth Operations.

Tyler is also a leader in growing and developing Contact Centers that have critical-time and revenue sensitive requirements. Executive level strategic thinker and able to make quick, tactical decisions in dynamic environments. Process driven towards successful outcomes with a focus on developing others as well as improving the operational results of the business.

Holly brings over 25 years of diverse expertise spanning business development, risk assessment, data interpretation, project management, and regulatory compliance. Specializing in data-driven decision-making, she excels in comprehensive data mining, pattern recognition, and database optimization. As CEO of Nexxa Group, she has led the company for over sixteen years, specializing in innovative, data-driven marketing solutions for the Energy & Utilities Industry. Nexxa Group's focus on enhancing customer acquisition, retention, and growth reflects Holly's commitment to operational excellence and tailored solutions.

Holly has served as a testifying expert witness and consulting data expert in multiple cases regarding the Do-Not-Call database and Telephone Consumer Protection Act, and is an associate of the CompliancePoint Litigation Support team where she provides expert witness and consulting services with a focus on data analysis. Her background includes extensive experience in ethical data sourcing, data review and quality assessments, data integrity, methodology, conducting data discovery and research, performing data analysis and translation, managing data processing, executing rigorous data testing, evaluating data pathways, and ensuring data compliance.

Bob oversees sales and marketing compliance, call center compliance and the privacy safeguards program at Disney Vacation Club. Prior to joining Disney, he held various compliance leadership positions in the Law Department at Wyndham Vacation Ownership. Bob has worked with call center compliance projects and programs in the resort industry for over 20 years, helping to operationalize a variety of do-not-call and telemarketing compliance solutions.

Mr. Cohen has more than 30 years of experience in telecommunications and information technologies focusing on applications and solutions. He specializes in contact center technology and operations with a particular focus on enterprise communications, outbound dialing platforms, customer contact, telemarketing, and collections operations. His background also includes significant experience in the areas of messaging systems, fax technologies, IVR platforms, e-commerce, and multi-national networks. Jerry has worked in the energy, banking, telecom, cable, and technology industries where he was responsible for the architecture, planning and implementation of large-scale, carrier grade, and converged communication networks incorporating enterprise systems that include contact center operations, dialing platforms, IVR and faxing solutions.

Jerry is currently a Senior Consultant/Operations Analyst at Cognizant/SPS. As a business operations and technical analyst Jerry is responsible for defining and directing the requirements, configuration, and implementation of information enterprise technology systems; specifically, those that integrate desktops, devices, call center agents, quality assurance, telephony, internet, reporting and networks. He has been designated as an expert in U.S. federal district court and has provided expert testimony and consulting in cases related to contact center and communication technologies including Fax, SMS Text Messaging and Voice and is an associate of the CompliancePoint Litigation Support Services team.

During his 17-year tenure at CompliancePoint, Matt has been instrumental in the development and honing of a variety of audit and compliance services related to customer engagement, vendor management, and privacy. Matt has consulted with organizations spanning a broad variety of industries, including several Fortune 500 companies, to assist with the development of their direct marketing compliance programs and monitoring of their vendor networks. He is a Certified Information Privacy Professional (CIPP/US) by the International Association of Privacy Professionals (IAPP). Matt is also a certified Customer Engagement Compliance Professional (CECP) by the Professional Association for Customer Engagement (PACE).

Matt Dumiak is the Director of Privacy Services at CompliancePoint. Matt’s focus is U.S. and international privacy regulations. Matt works with clients in a variety of industries and is dedicated to providing practical and reliable consulting and implementation recommendations surrounding risk management. Matt holds the Certified Information Privacy Professional (CIPP/US and CIPP/E) certifications from the International Association of Privacy Professionals (IAPP).

With more than thirty-years of experience, Darlene is considered one of the Contact Center and Consumer Engagement industry’s most trusted consultants. Her work has been recognized numerous times over the years for its positive impact upon the organizations she consults with and within those industries. Currently, Darlene is Vice President of CompliancePoint Litigation Support Services where she oversees a team of experts, consultants and analysts supporting companies and law firms nationwide with issues related to TCPA litigation. Before she joined the CompliancePoint Litigation Support Services team in 2020, she had founded Direct Communication Specialists, LLC in 1990, a consulting practice focused on consumer engagement and contact center operations with a focus on customer communication, engagement, and quality assurance. Darlene has been designated as an expert in U.S. federal district court and has provided expert opinions and consulting in numerous cases related to TCPA, TSR, and other contact center, telecommunications, and consumer communication issues.

Throughout her career, Darlene has worked with many companies in a variety of industries to develop successful and compliant sales, service, marketing and consumer engagement programs, and high performing quality focused contact center operations. Those companies include Kimberly Clark, Johnson & Johnson Ethicon, Empire Beauty Schools, Nielsen Media Research (now Nielsen Global Solutions), Vantiv Payment Systems (now WorldPay, Inc.), Atlanta Gas Light Company, West Group/Thomson Publishing, Hewlett Packard, CBay Systems (now 3M), Westinghouse, US Airways (now United Air Lines), Time Warner, and Chick-fil-A.

After retiring from the Army after a 27-year career where his final post was 3rd Infantry Division Command Sergeants Major (an elite combined arms combat division) during which Ken carried a Top-Secret Clearance, Ken amassed more than twenty-five years of operational experience in business-to-business and business-to-consumer global direct marketing compliance matters.

During his professional career he served a critical role during the early years at PossibleNOW Services Inc., CompliancePoint’s parent company where he was responsible for developing the functional specifications for PossibleNOW’s “DNCSolution,” which, among other things, provides a scrubbing platform to scrub for wireless numbers and numbers registered on the NDNCR, state DNC lists and entity specific DNC lists while accounting for numbers associated with an established business relationship (inquiry or transaction EBR) as well as consent. Ken later founded CompliancePoint, CompliancePoint’s expertise includes historical DNC and wireless telephone number call data analysis for compliance due diligence and litigation support. Ken has worked with sellers, service providers, regulators, as well as plaintiff and defendant law firms to analyze billions of historical call data records.

In his role as General Manager and Senior Vice President at CompliancePoint, he also served as a court-appointed monitor, as well as a party’s expert witness, to perform historical call record analysis for the purpose of determining compliance with the TCPA, specially relating to NDNCR, wireless and associated consent requirements.